VOLI

VOLI Terms of Service

Effective September 3, 2026 · Version 2026-09-03

These Terms of Service (the "Terms") govern your access to and use of the VOLI service provided by waveDeck Corp. (the "Company", "we", "us", or "our"), a corporation organized under the laws of the Republic of Korea.

By creating an account, accessing, or using the Service, you ("User", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

1. Definitions

1.1 "Service" means the VOLI voice technology platform, including AI-based Text-to-Speech (TTS), Voice Changer (VC), Voice Cloning, video generation (Marketing Shorts and Story Shorts), and related features.

1.2 "User" means any individual or entity who accesses or uses the Service under these Terms.

1.3 "Member" means a User who has registered an account with the Company.

1.4 "Content" means any audio, text, image, sound, video, or other materials uploaded by a User to the Service or generated through the Service.

1.5 "Voice" means an AI voice model provided through the Service, categorized in Section 12 into Basic Voice, Open Voice, and Custom Voice.

1.6 "Custom Character" means a character created by a User for use in Story Shorts by combining a visual and a voice.

1.7 "User Generated Files" means audio files, video files, and related outputs generated and downloaded by a User through the Service.

1.8 "Company Content" means Basic Voices, preset characters, preview content, and all other audio, video, image, software, and other materials made available by the Company through the Service.

1.9 "Credits" means the unit deducted for using Service features, consisting of Subscription Credits and Top-up Credits as defined in Section 7.

1.10 "Base Allowance" means the per-feature usage limit provided to Free Plan Users in place of Credits.

1.11 "Slot" means a position allocated to a User for storing and using a Custom Voice based on their paid plan.

1.12 "Promotion Code" means a code issued by the Company that a User may enter at checkout to receive a discount or trial benefit, consisting of Discount Codes and Trial Codes as defined in Section 9.

2. Acceptance of Terms and Amendments

2.1 Acceptance. By accessing or using the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy.

2.2 Amendments. We may modify these Terms from time to time. We will provide notice of changes by:

(a) posting the updated Terms on the Service website at least seven (7) days prior to the effective date; or

(b) for material changes that adversely affect User rights, posting at least thirty (30) days prior to the effective date and notifying Users via email, in-Service notification, or login pop-up.

2.3 Changes Not Adverse to Users. Changes that do not involve a price increase and do not reduce the scope of usage available to Users (including restructuring of plan formats, changes to the method of provision, and increases in allowances) may be implemented under Section 2.2(a), and the Company may set the effective date of such changes independently of billing cycles.

2.4 Continued Use as Acceptance. Your continued use of the Service after the effective date of the amended Terms constitutes acceptance. If you do not agree, you may terminate your account before the effective date.

3. Account Registration and Eligibility

3.1 Age Requirement. The Service is available to Users who are at least 14 years of age.

3.2 Region-specific Minimum Age. Notwithstanding Section 3.1, the minimum age requirement may be higher depending on your country of residence:

• European Economic Area (EEA) and United Kingdom: 16 years old (or higher, depending on local law); Users under 16 must obtain parental or guardian consent before registration.
• United States: 13 years old (consistent with COPPA), provided that Users between 13 and the local age of majority must obtain parental or guardian consent.
• Japan: Users under the age of majority must obtain parental or guardian consent.
• Other jurisdictions: Users must comply with the minimum age requirement applicable in their country of residence.

In all cases, Users using the Custom Voice feature (Section 12.3) that involves voice sample collection (a biometric activity) are subject to additional parental/guardian consent confirmation procedures if they are minors under the law of their residence.

3.3 Accurate Information. You agree to provide true, accurate, current, and complete information during registration and to maintain its accuracy.

3.4 Account Eligibility. You represent and warrant that:

(a) you have the legal capacity to enter into these Terms in your jurisdiction;

(b) you are not prohibited from using the Service under applicable law (including sanctions and export control laws);

(c) you will use the Service in compliance with all applicable laws and these Terms.

3.5 Age Self-Certification and Discovery of Underage Users.

(a) Self-Certification at Registration. At registration, you are required to self-certify by checkbox that you meet the applicable minimum age requirement. By checking the confirmation box, you represent and warrant that you meet that requirement.

(b) Liability for False Representation. If you (or, in the case of a minor, your parent or legal guardian) falsely represent that you meet the minimum age requirement, the legal responsibility for such false representation lies with you and/or your parent or legal guardian. The Company shall not bear responsibility for violations of applicable child protection laws caused by such false representation.

(c) Discovery of Underage Users. If the Company becomes aware, or has reasonable grounds to suspect, that you are below the applicable minimum age, the Company may, without prior notice, immediately terminate your account, delete all personal information collected from you, and notify your parent or legal guardian where appropriate.

3.6 Free and Paid Plans.

• Users may use the Service on a limited basis under the Free Plan, subject to the Company's operating policies.
• Users may subscribe to paid plans (Starter, Creator, Production, Max) for expanded usage and commercial use rights.

4. Account Management and Security

4.1 Sole Use. Your account is for your sole personal or business use. You are solely responsible for maintaining the confidentiality of your account credentials.

4.2 Prohibited Acts. You agree not to:

(a) transfer, sell, lease, gift, or share your account with any third party;

(b) create multiple accounts for fraudulent or abusive purposes;

(c) use another person's account, or collect or use another person's account credentials;

(d) use automated tools to create accounts without the Company's consent.

4.3 Liability for Account Use. All activities conducted under your account are deemed to be your acts.

4.4 Notification of Unauthorized Use. If you become aware that your account is being used without your authorization, you must immediately notify the Company at contact@wavedeck.ai.

4.5 Company's Right to Suspend Account. If the Company reasonably determines that your account use poses a risk to account or service security, we may decline to provide the Service or terminate these Terms with respect to your account.

5. Credits

5.1 Types of Credits

(a) Credits are classified as follows:

1. Subscription Credits: Credits granted monthly based on your billing date under a paid plan.
2. Top-up Credits: Credits purchased separately from a plan subscription.

(b) Free Plan Users do not receive Subscription Credits; instead, a per-feature Base Allowance is provided. Free Plan Users may also purchase and use Top-up Credits.

5.2 Credit Conversion Rates

(c) Credits are deducted according to the following rates:

(d) The Company may change these conversion rates as necessary for Service operation, with prior notice under Sections 2 and 18.

5.3 Grant, Expiry, and Deduction

(e) Subscription Credits. Subscription Credits are newly granted on each billing date in the amount corresponding to your plan. Any unused Subscription Credits do not roll over and expire on the grant date.

(f) Top-up Credits. Top-up Credits have no expiration date and do not expire. If you terminate a paid plan and revert to the Free Plan, your Top-up Credits are retained and remain usable.

(g) Order of Deduction. Subscription Credits are deducted first. Once Subscription Credits are exhausted, Top-up Credits are deducted.

(h) Point of Deduction. Text to Speech and Voice Changer are deducted at the time of generation. Video generation is deducted at the time the completed video is rendered. Draft generation, previews, and voice generation performed during video production are not deducted.

5.4 Nature and Restrictions

(i) Credits are an in-Service usage unit and may not be exchanged for cash or transferred or sold to third parties.

(j) Restriction on Refund of Top-up Purchases. Credit top-up is a one-time purchase, and refunds are restricted after purchase. The Company discloses this on the checkout screen prior to payment, and you must review this notice before proceeding. Individual inquiries may be submitted through 1:1 support.

(k) Separation of Plan Rights from Credits. Rights and features provided by plan — including commercial use rights, exemption from attribution, Custom Voice slots, audio download quality, and per-generation limits — are tied to your subscribed plan and are independent of whether or how many Credits you hold. A Free Plan User holding Top-up Credits is not granted rights reserved for paid plans.

(l) Expired Subscription Credits and Credits already used are not refundable.

6. Subscription and Payment Terms

6.1 Billing Cycles

Monthly Plans. Service fees and related charges (taxes, transaction fees, etc.) will be billed to your registered payment method on a monthly basis, starting from the date of paid service activation.

Annual Plans. Service fees and related charges will be billed to your registered payment method as a single annual payment, with service provided for the 12 months following payment. For Annual Plans, Subscription Credits are still granted monthly based on your billing date; 12 months' worth of Credits is not granted at once.

Your billing date may change in certain cases (e.g., payment method processing failures, or activation on a date that does not exist in a given month). You may verify your billing date on the [Plan Management] page after logging in.

6.2 Payment Methods

• You may select a plan on the [Plans] page and register payment information to begin a paid subscription.
• International payments may be made via PayPal and other payment service providers designated by the Company. USD pricing applies to international payments.
• By registering a payment method, you authorize the Company to charge that method recurringly — monthly for Monthly Plans and annually for Annual Plans — until you cancel.
• The Company may use payment service provider information to update your payment credentials.
• Your payment provider may apply local taxes, foreign transaction fees, or currency conversion fees.
• Korean Won (KRW) prices include value-added tax. Tax treatment for other currencies is determined by the applicable jurisdiction and your payment provider.

6.3 Payment Failures

If your automatic payment fails (e.g., expired card, insufficient funds), your access to paid Service will be terminated and your account will revert to the Free Plan. Top-up Credits are retained in accordance with Section 5.3(f).

6.4 Annual Plan Auto-Renewal and Advance Notice

• Annual Plans automatically renew for an additional 12-month period at the then-current rate unless you cancel before the renewal date.
• The Company will notify you of the upcoming renewal at least 30 days prior to the renewal date, including the renewal amount and cancellation instructions.
• You may cancel auto-renewal at any time before the renewal date through the [Plan Management] page.

6.5 Annual Plan Discount

• Annual Plans are offered at a 20% discount off the monthly rate in exchange for a 12-month commitment.
• Because this discount is conditional on the 12-month commitment, the discount is excluded when calculating refunds upon early termination under Section 6.7.

6.6 Cancellation

• You may cancel your subscription at any time. Upon cancellation, you may continue to use the Service under your paid plan until the end of the current billing period (monthly or annual).
• To cancel, follow the cancellation procedure on the [Plan Management] page after logging in. Your paid Service will stop automatically at the end of the current billing period, and your account will revert to the Free Plan.
• Remaining Subscription Credits expire on the effective date of cancellation. Top-up Credits are retained in accordance with Section 5.3(f).
• Handling of Custom Voice slots and data upon cancellation is governed by Section 13.

6.7 Refund Policy

(a) Full Refund (Right of Withdrawal)

You are entitled to a full refund only if all of the following conditions are met:

1. the refund request is made within seven (7) days of payment;
2. you have no Credit usage history;
3. you have no Custom Voice creation history; and
4. you have no jobs in progress (e.g., a video being rendered, a Custom Voice being created).

No processing fee is deducted from a full refund.

The seven-day period applies anew from each payment date, including renewal payments for Annual Plans.

(b) Monthly Plan — Mid-Term Refund

If the conditions in (a) are not met, no refund will be provided. The Service will continue to be provided until the end of the current billing period. This is disclosed on the checkout screen prior to payment.

(c) Annual Plan — Mid-Term Refund

If the conditions in (a) are not met, a refund will be calculated as follows:

Refund = Annual payment − (Months used × Standard monthly plan rate)

• A month that has commenced counts as one full month.
• Annual and promotional discounts are excluded from the calculation; settlement is based on the standard monthly rate.
• No cancellation penalty or refund processing fee applies.
• If the calculated refund amount is zero or negative (which, at the 20% annual discount, occurs from the tenth month of use), no refund is available. The Service will continue to be provided until the end of the billing period.

(d) Refund Deadline for International Payments (PayPal)

Payments made via PayPal cannot be refunded once 180 days have elapsed from the payment date. Mid-term refunds for Annual Plans must likewise be requested within 180 days of the payment date.

(e) Top-up Credits

Refunds for credit top-up purchases are governed by Section 5.4(j).

(f) Requesting and Processing Refunds

Refunds may be requested at [Plan Management > Payment History > Details] after logging in. Approved refunds are processed within 3 to 7 business days, subject to additional processing time by your payment provider.

(g) Effect of Refund

Upon completion of a refund, your account immediately reverts to the Free Plan, remaining Subscription Credits are revoked, and scheduled credit grants and payments are cancelled. Top-up Credits are retained.

(h) Consumer Law Protections

Notwithstanding the foregoing, if you reside in a jurisdiction whose mandatory consumer protection law provides greater refund rights than this Section 6.7, those mandatory laws apply to the extent required. This includes, where applicable:

• EU/EEA: rights under the Consumer Rights Directive (2011/83/EU) and equivalent national laws.
• United Kingdom: rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Other regions: applicable mandatory consumer protection laws.

6.8 Plan Changes

(a) Upgrades (Effective Immediately)

The following changes take effect immediately upon request, and your billing date restarts from the date of change.

• For upgrades during an Annual Plan, the credited amount is calculated as: Current annual payment × (12 − months used) ÷ 12 (a commenced month counts as one full month).
• Upon upgrade, remaining Subscription Credits are added to the Subscription Credits of the new plan. The combined Credits renew and expire on the next grant date based on the new billing date.

(b) Downgrades and Switch to Monthly (Effective at Term End)

The following changes take effect at the end of the current billing period. You may cancel a scheduled change at any time before it takes effect via the [Plan Management] page.

• Downgrade to a lower Monthly Plan
• Annual Plan → Monthly Plan
• Downgrade to a lower Annual Plan

Remaining Subscription Credits at the time the change takes effect do not roll over and expire.

(c) Custom Voice Slots on Plan Change

Where a plan change affects Custom Voice slot allocation, Section 13 applies.

6.9 Price Changes

The Company may change subscription prices. Changes involving a price increase take effect at the next billing cycle following at least 30 days' advance notice. Changes not involving a price increase are governed by Section 2.3.

7. Promotion Codes and Trials

7.1 Types of Codes

Promotion Codes are classified as:

1. Discount Codes: codes applying a percentage discount to the payment amount.
2. Trial Codes: codes granting free use of a paid plan for a defined period.

7.2 Discount Codes

• Each Discount Code specifies the eligible plan, eligible billing cycle (monthly or annual), discount rate, and application period. These conditions are disclosed when the code is entered.
• The application period is up to 12 months for monthly billing and the first year for annual billing. After the application period ends, standard rates apply. The Company provides advance notice before the first standard-rate charge.
• When a Discount Code is applied to an Annual Plan, the code discount is added to the annual discount (20%). The total discount will not exceed 50% of the standard price.
• Promotion Codes apply only to payments made in Korean Won (KRW) and are not available for PayPal or other international payment methods.

7.3 Trial Codes

Trial Codes are of two types:

1. Converting Trial: at the end of the trial period, the standard rate for the applicable plan is automatically charged to your registered payment method. Registration of a payment method is required to begin.
2. Expiring Trial: at the end of the trial period, your account automatically reverts to the Free Plan and no charge occurs.

Disclosure for Converting Trials. The Company discloses the trial end date, the first charge date, and the charge amount on the trial start screen and obtains your separate consent. The Company also provides advance notice by email before the first charge date.

You may cancel at any time during the trial period, and no charge will occur if you cancel before the trial ends.

7.4 Combination and Restrictions

• Only one Promotion Code may be applied to an account at a time, and Promotion Codes may not be combined with any first-payment discount benefit separately offered by the Company. Applying a Promotion Code makes you ineligible for that benefit; the Company discloses this before the code is applied.
• Promotion Codes do not apply to credit top-up purchases.
• Plan Change Restrictions While a Discount Is Active. While a Discount Code is active, upgrades that require immediate settlement may be restricted. Cancellation and changes that take effect at term end are not restricted.
• Refund settlement for discounted payments is likewise based on the standard pre-discount rate under Section 6.7. Accordingly, a higher discount rate may cause the refundable amount to reach zero earlier, and the Company discloses this on the checkout screen.

8. Generative AI Service Disclosure

8.1 AI-Based Service. The Service is based on generative artificial intelligence technology. All audio and video outputs are AI-generated.

8.2 AI Output Markers. The Company may include markers (watermarks, metadata, etc.) on AI-generated outputs.

8.3 User Disclosure Obligation. When you publish or distribute Content generated through the Service, you agree to:

(a) maintain any AI generation markers provided by the Company; or

(b) otherwise clearly disclose that the Content was generated using AI technology, where required by applicable law (including the Korean AI Basic Act, EU AI Act, and similar regulations).

8.4 Voice Cloning Outputs and Deepfake Marking. For outputs difficult to distinguish from human voices (including Custom Voice outputs), you agree to take reasonable steps to ensure third parties can clearly recognize that the output was AI-generated.

9. Prohibited Content

9.1 Prohibited Content Types. You may not create, upload, or distribute Content through the Service that:

(a) is obscene, sexually explicit, or harmful to minors;

(b) promotes violence, cruelty, or hatred;

(c) violates public order, morals, or applicable law;

(d) infringes another person's reputation, privacy, or other personal rights;

(e) infringes copyrights, trademarks, image rights, voice rights, or other intellectual property rights;

(f) is directly or indirectly connected to criminal activity;

(g) constitutes fraud, false information, financial crime, or similar misconduct;

(h) impersonates a specific person or creates deepfake audio or video that damages a person's reputation or identity;

(i) violates applicable law, these Terms, or the Company's operating policies.

9.2 Voice Cloning Specific Restrictions (Custom Voice Creation).

9.2.1 Voice Sample Upload or Recording Method. You may only upload or record your own voice for Custom Voice creation through these methods.

9.2.2 Third-Party Voices. If you upload or record another person's voice (including family, friends, or public figures), you must obtain that person's explicit consent in advance, and you are solely responsible for obtaining and documenting such consent.

9.2.3 Prompt Design Method. You may not input prompts intended to mimic the actual voice of a specific identifiable person.

9.2.4 Deceased Persons and Public Figures. You may not use the voice of deceased persons or public figures for impersonation, false statement generation, or similar purposes.

9.2.5 Sole Liability. You bear sole legal liability (civil and criminal) for any unauthorized use of another person's voice.

9.3 Video Generation Materials. You must hold lawful rights to any images, text, or other materials you use in the video generation features, and you may not use materials that infringe third-party intellectual property or image rights. The same applies to the creation of Custom Characters.

9.4 Maintain Original Form. You must use synthesized voice content generated through the Service in the form downloaded from the Service. You may not distort, alter, or process the audio in ways that obscure the fact that it was AI-generated.

9.5 No Circumvention. You may not use unauthorized methods (e.g., scraping, automated tools, secondary recording) to store, transmit, or copy Content.

9.6 Removal. The Company may remove any Content that violates this Section without prior notice and may suspend or restrict the responsible account.

10. Voice Categories and Intellectual Property Rights

10.1 Basic Voice

• Premium AI voices developed by the Company.
• All IP rights belong to the Company.
• Users are granted a royalty-free license to use Basic Voices for commercial and non-commercial purposes, subject to Section 9 restrictions. Commercial use by Free Plan Users is subject to Section 11.2(c).

10.2 Open Voice

• AI voices uploaded by Users and made available for use by all VOLI Members.
• All VOLI Members may use Open Voices free of charge. Uploading an Open Voice is also free.
• Liability for commercial use of Open Voices rests solely with the User. Users are advised to obtain consent from the uploader before commercial use.
• Uploaders represent that they are either the voice subject or have obtained legitimate rights to use and share that voice. The Company assumes no obligation to verify copyright or IP rights for Open Voices.
• The Company may remove Open Voices found to infringe rights without prior notice.

10.3 Custom Voice

10.3.1 Creation Methods. Custom Voice may be created by paid Members using any of three methods:

(a) Voice Sample Upload Method: upload a voice file you possess

(b) Voice Recording Method: record your voice directly within the Service

(c) Prompt Design Method: input a text prompt to design an AI voice

10.3.2 Sole Use. Custom Voices may only be used by the creator and are not shared with other Users.

10.3.3 Commercial Use. IP rights to Content generated using Custom Voices belong to the User, who may use such Content for commercial purposes.

10.3.4 Voice Cloning Restrictions Apply. Custom Voice creation is subject to Section 9.2.

10.3.5 Biometric Information. Voice sample data collected through the Upload or Recording Methods may constitute biometric information under applicable data protection laws. Processing is subject to a separate explicit consent procedure described in the Privacy Policy.

10.3.6 Prompt Design Method Not Biometric. Voice samples are not collected when using the Prompt Design Method. The text prompt itself is processed under the Privacy Policy.

10.3.7 Slot Management. Custom Voice creation, retention, and removal are governed by Section 13.

10.4 Custom Characters

• Custom Characters are created by combining a visual and a voice for use in Story Shorts.
• Voices for Custom Characters are selected from the Company's voice library and do not consume Custom Voice slots.
• If you use an Open Voice for a Custom Character, responsibility for the commercial use of Content created with that character rests with you under Section 10.2.
• Video generation features are currently offered in Beta. During the Beta period, paid plan Users may create Custom Characters without a quantity limit. The Company may adjust the scope of provision upon general release, with prior notice under Sections 2 and 18.

11. User Generated Files: Storage and Rights

11.1 Storage

11.1.1 Retention Period. User Generated Files are stored on the Company's servers for one (1) year from the date of creation. After this period, files are automatically deleted.

11.1.2 Scope of Deletion. Deletion applies only to files stored on the Company's servers. Files you have already downloaded are not affected.

11.1.3 User Diligence. You are responsible for downloading necessary files before the end of the retention period. The Company has no obligation to recover deleted files.

11.1.4 Application. This retention policy applies equally to free and paid Users.

11.2 IP Rights to User Generated Files

(a) User Ownership. IP rights in User Generated Files belong to the User. The Company may remove, suspend, or request third-party removal of files that violate these Terms without User consent.

(b) AI Markers. You may not remove or alter any AI-generation markers added by the Company.

(c) Free Plan Attribution. Free Plan Users must include attribution when using generated Content, such as: "This content was created using VOLI's AI voice technology — https://voli.ai". Specific attribution methods are defined in the Company's operating policies. This obligation applies equally when a Free Plan User is using purchased Top-up Credits.

(d) Paid Plan No Attribution. Paid Plan Users are not required to provide attribution. However, if you wish to remix or republish files generated during a paid subscription period after that subscription ends, you must resubscribe to a paid plan.

11.3 IP Rights to Company Content

(a) All IP rights, ownership, and related rights in Company Content belong exclusively to the Company.

(b) You may use Company Content only within the scope expressly authorized by the Company. Unauthorized use (including storage, copying, modification, transmission, display, distribution, or creation of derivative works) is prohibited.

11.4 License Grant to the Company

By uploading, posting, or transmitting User Generated Files to the Service, you grant the Company a royalty-free, worldwide, non-exclusive license, without time limitation, to use such files for:

1. Operating, maintaining, and improving the Service
2. Storing, reproducing, transmitting, displaying, distributing, and creating derivative works for the purpose of providing the Service to you
3. AI model training, refinement, and performance improvement (subject to the exclusions in Section 12.3)
4. Resolving user inquiries, complaints, and disputes

This license does not authorize the Company to externally release User Generated Files or use them commercially outside the Service.

12. Service Operation and AI Model Training Use

12.1 Operation Storage. The Company stores data and Content related to Service usage for the retention period in Section 11.1.1 to handle inquiries, complaints, and reports.

12.2 AI Training Use. The Company may use data inputted and generated through Service usage (including text inputs and generated outputs) for AI model training, refinement, and performance improvement. By agreeing to these Terms, you consent to such use.

12.3 Exclusions. The following data is excluded from AI training use:

• Voice sample data uploaded or recorded for Custom Voice creation (biometric information)
• Voice embedding data generated during Custom Voice creation (regardless of method)
• Content for which the User has expressly opted out

12.4 Principles. The Company will adhere to the following when using data for AI training:

• Removal or pseudonymization of personally identifying information
• No provision of raw data to external third parties
• Technical and organizational security measures
• Ensuring that individual User identifiers are not embedded in training outputs

12.5 Opt-out Right. You may opt out of AI training use at any time through the Privacy Policy or other channels provided by the Company. Data collected after opt-out will not be used for training.

13. Custom Voice Slot Management

13.1 Slot Limits by Plan

13.2 Retention Tied to Plan

Custom Voice slots and associated data (voice samples, voice embeddings, voice metadata) are retained only while you maintain the corresponding paid plan.

13.3 On Plan Termination

(a) If you terminate your paid plan and revert to the Free Plan, or if your plan reverts automatically due to payment failure, all Custom Voice slots and related data are deleted on the effective date of termination.

(b) Deleted slots and data cannot be recovered.

13.4 On Plan Downgrade

(a) If you downgrade to a plan with fewer Custom Voice slots, you must select which Custom Voices to retain within the new slot limit before the downgrade takes effect.

(b) Slots not selected for retention are deleted on the effective date of the downgrade.

(c) Deleted slots and data cannot be recovered.

(d) If you do not make a selection by the effective date, the Company may select automatically based on operating policy (e.g., most recently used).

13.5 Advance Notice

The Company will notify you of the deletion and no-recovery policies during the plan termination or downgrade process. You should review such notice before proceeding.

14. Service Provision, Modification, and Suspension

14.1 Service Scope. The Service is limited to AI-based Text to Speech, Voice Changer, Voice Cloning, video generation (Marketing Shorts, Story Shorts), and related features.

14.2 Beta Features. The Company may offer certain features in Beta. Beta features may be less stable than generally available features, and the Company may change their scope or terms of use during the Beta period or upon general release, with prior notice under Sections 2 and 18.

14.3 Modifications. The Company may modify all or part of the Service for operational or technical reasons.

14.4 Voice-Specific Modifications. The Service may be modified, replaced, or restricted with respect to specific Voices where the original voice subject requests cessation, the contractual relationship with the voice subject terminates, or legal compliance requires it. Advance notice will be provided under Section 18.

14.5 Service Changes. The Company will publicly post changes to Service content, usage methods, or availability before they take effect.

14.6 Service Suspension. The Company may suspend all or part of the Service at its discretion, with advance notice except in unavoidable circumstances where post-notification will be provided.

14.7 Free Service. The Company has no obligation to compensate Users for modification or suspension of free Service unless required by applicable law or due to gross negligence or willful misconduct.

14.8 Free to Paid Conversion. The Company may convert free Service to paid Service with 30 days' advance notice.

15. Account Suspension and Service Restriction

15.1 Grounds for Restriction. The Company may restrict your use of the Service if you:

• Violate applicable law, these Terms, or operating policies
• Infringe another person's rights or are reasonably suspected of doing so
• Generate or upload Prohibited Content (Section 9)
• Use another person's voice without authorization for Custom Voice creation
• Violate account management obligations (Section 4)
• Repeatedly use Promotion Codes or Trial Codes through improper means, or create multiple accounts for that purpose
• Interfere with normal Service operation
• Other circumstances reasonably determined by the Company

15.2 Types of Restriction.

• Warning
• Temporary feature restriction
• Temporary account suspension (7 to 30 days)
• Permanent account suspension and deletion

15.3 Immediate Action Authority. If you violate these Terms, operating policies, or applicable law (or are reasonably suspected of doing so), the Company may without prior notice: remove or suspend Content; suspend or terminate accounts; block access to specific features; or report to and cooperate with investigative or judicial authorities.

15.4 Post-Action Notice. The Company will provide post-action notice under Section 18.

15.5 Appeals. You may appeal a restriction action. The Company will respond to legitimate appeals within 7 business days.

16. Disclaimers and Limitation of Liability

16.1 Service "AS IS". THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT AS REQUIRED BY APPLICABLE LAW.

16.2 No Warranty of Generated Content. The Company does not warrant the integrity, accuracy, or completeness of Content generated through the Service.

16.3 Force Majeure. The Company shall not be liable for Service interruptions or losses caused by force majeure events.

16.4 User-Caused Disputes. The Company shall not be liable for legal disputes arising from User publication or distribution of Content.

16.5 Voice Cloning Misuse Liability. Users who violate Section 9.2 bear sole legal liability (civil and criminal) for resulting harm.

16.6 Outdated Information Liability. The Company is not liable for losses caused by your failure to keep your account information up to date.

16.7 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO THE COMPANY FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, EXCEPT WHERE PROHIBITED BY APPLICABLE LAW.

16.8 Mandatory Consumer Protection. The limitations in this Section apply to the maximum extent permitted by applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

(a) your violation of these Terms or applicable law;

(b) your violation of any third-party rights, including IP, image rights, voice rights, or privacy rights;

(c) your User Generated Files or use of the Service;

(d) any unauthorized use of another person's voice through the Service.

18. Notices

18.1 Notices from Company. The Company may provide notices through: (a) email to the address you provided; (b) in-Service notifications, banners, or login pop-ups; (c) public posting on the Service website.

18.2 General Notices. Notices to all Users may be made by public posting on the Service homepage or announcement board for at least 7 days. For notices materially affecting User rights, individual notification will also be provided.

18.3 Effect of Notice. Notices sent under Section 18.1 are deemed delivered upon successful transmission. Written notices sent by post are deemed delivered five (5) days after dispatch.

18.4 User's Obligation. You must keep your contact information current and review notices from the Company.

19. Termination by User and Company

19.1 Termination by User. You may terminate your account at any time.

19.2 Refund Treatment. If you have an active paid subscription at the time of termination, Section 6.7 applies.

19.3 Credits Upon Termination. Upon account termination, all Credits held (both Subscription Credits and Top-up Credits) expire and are not refundable.

19.4 Data Handling Upon Termination. Custom Voice slots and data are subject to Section 13. Other generated Content is handled in accordance with the Privacy Policy.

19.5 Termination by Company. If you violate these Terms or applicable law, the Company may terminate these Terms and your account at its discretion.

20. Governing Law and Dispute Resolution

20.1 Governing Law. These Terms are governed by the laws of the Republic of Korea, without regard to conflict of laws principles. Where you are an individual consumer residing in a jurisdiction whose mandatory consumer protection laws provide greater rights, those laws apply to the extent required.

20.2 Jurisdiction. Disputes shall be brought in the competent courts of the Republic of Korea under the Korean Civil Procedure Act. Individual consumers may bring claims in the courts of their country of residence to the extent permitted by mandatory consumer protection law.

20.3 Amicable Resolution. The Company will first seek amicable resolution through consultation.

20.4 Mandatory Consumer Protections. The choice of governing law and jurisdiction does not deprive individual consumers of protections afforded by the mandatory provisions of the law of their country of habitual residence.

21. Region-Specific Provisions

21.1 European Economic Area (EEA) and United Kingdom Users.

• Statutory Right of Withdrawal: As a consumer in the EEA or UK, you may be entitled to withdraw within 14 days of acceptance under the Consumer Rights Directive (2011/83/EU) or UK equivalent. However, by starting to use the Service immediately upon registration, you expressly agree that this right lapses upon initial use of digital content, consistent with Article 16(m) of the Consumer Rights Directive.
• GDPR Rights: detailed in the Privacy Policy.
• Local Consumer Protection Laws: additional rights apply notwithstanding Section 6.7.

21.2 United States Users (California).

• CCPA/CPRA Rights: detailed in the Privacy Policy.
• Sale of Personal Information: The Company does not sell your personal information.

21.3 Japanese Users.

• These English Global Terms apply to users residing in Japan. The Company does not currently provide a separate Japanese-language version and may do so in the future.
• APPI Rights: detailed in the Privacy Policy.
• Mandatory Consumer Protections: the Japanese Consumer Contract Act (消費者契約法), the Act on Specified Commercial Transactions (特定商取引法), and other mandatory consumer protection laws override conflicting provisions to the extent required.

21.4 Other Jurisdictions. Mandatory consumer or data protection rights in your jurisdiction apply to the extent required.

22. Miscellaneous

22.1 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

22.2 Relationship to Privacy Policy. With respect to personal data processing, the Privacy Policy takes precedence over these Terms.

22.3 Entire Agreement. These Terms, together with the Privacy Policy and referenced operating policies, constitute the entire agreement concerning the Service.

22.4 No Waiver. Failure to enforce any provision does not constitute a waiver.

22.5 Assignment. You may not assign these Terms without the Company's prior written consent. The Company may assign in connection with a merger, acquisition, or sale of assets.

22.6 Language. These Terms are originally drafted in English. Translations may be provided for convenience; in the event of inconsistency, the English version controls — except where mandatory local law requires application of the translated version.

22.7 Contact. Questions may be directed to contact@wavedeck.ai.

Effective Date

These Terms of Service take effect on September 3, 2026.

This revision does not involve any price increase and does not reduce the scope of usage available to existing Users.

Previous versions:

• May 21, 2026 – September 2, 2026: Previous Terms
• Prior versions: Previous Terms